Remove Old or Wrong Address from Your Account
We regret that your recent shipment was dispatched not as intended, but assure you that we played no part in the error. Our order-processing is completely automated, with no person on our team entering or managing your address details. The address that you see on the order confirmation page is the one that appears on the shipping label.
To avoid the error of unintentionally selecting an old address, we strongly recommend removing these from your address book
in your Account.
We'll gladly invite you to re-address the order should the package be returned to us. If this happens, keep an eye out for an email from us called, 'order returned, update address?'.
Package In Transit: UPS SurePost or FedEx Cross Border Selected
Unfortunately, UPS SurePost and FedEx Cross Border do not allow us to update an address of a package that is in transit. The only options available are to await its return and have the order reshipped, or to place a corrected order now, and we'll gladly credit you for the original once the previous shipment is returned to us.
Package In Transit: Ontrac Selected
Ontrac may be able to help! Contact them directly through your tracking link. They will do their best to help update the address before delivery!
Package In Transit: other UPS, FedEx, or USPS Selected
If you shipped with UPS or FedEx Ground, UPS Second Day, or UPS Next Day: UPS offers My Choice Deliveries
, and FedEx Ground offers a Delivery Manager
service that attempts to locate and re-route packages in transit. The additional fees associated with this service (currently about $20 may be paid with a credit card on their website.
If your shipment is traveling with USPS: We invite you to use its intercept service
that attempts to locate and re-route packages in transit. The additional fees associated with this service may be paid with a credit card. To begin, please look for a list of 'available actions' at the bottom of your USPS tracking page.
Package Delivered to Old or Wrong Address
Here are our options: We could initiate a package pick-up and re-delivery with UPS. This service starts at about $20, and we'll need to charge a valid card on file. This option is only available for UPS Ground, Second Day, or Next Day packages. Email us
to initiate this process.
Alternatively, you could place an order to the correct address, and should the original return to us, we'll be happy to offer you a full refund of the order.
Finally, should you have any means of contacting the recipient at your former/old address, we recommend you do so, and ask them to refuse delivery and have the order returned to sender. Once it is returned, you'll be notified via email and given the options to update the address and re-deliver or cancel the order for a refund.