Unfortunately, we don't offer phone support. To compensate, we reply to emails quickly during regular business hours and offer a comprehensive FAQ section where you'll find answers to many of our frequent questions.
If you can't recall your password, or need to reset it, we'll gladly email it to you. Please visit the forgot your password? page on the account login page. The missing info will arrive within seconds.
If you've requested a password reset email, but haven't received it, please be sure to check your Spam and/or Junk folders, as our message may have been sent there.
Thanks for your interest in our products! Sorry to hear you're having difficulty purchasing them.
How to Enter a Credit Card
When entering a credit card number, please be sure to omit any dashes or spaces, entering numbers only. And please double-check the card's expiration date to ensure it's valid and being entered correctly.
Placing An Order While Traveling?
If you are still receiving an error please let us know the billing and shipping addresses you'll be using for this order, and whether you're attempting to place it from outside the U.S. or far away from the zip code associated with your credit card.
Due to a large number of international fraud attempts, we've put in place more stringent prevention measures, which may be adversely affecting your transition.
If this is the case please email us with your information, we'll be glad to help!
Sorry to hear our website is not working well for you. May you kindly elaborate on the error you are receiving and provide screenshots if possible via email? Please also include your device and browser information.
This information will be sure to help us or our technical team provide swift assistance!
custom label info included!
Each empty jar comes with a customizable label so you can keep track of what you decant. Only $1 each.
REPLACE YOUR ODD-SIZED JARS!
want a new
Fill this wooden display rack with ANY of your pinch jar favorites for $49 (rack + 12 pinch jars).